Shipping Policy
Order Processing Time
Thank you for choosing our ceramic tableware collection. Each order is carefully inspected and securely packaged before shipment.
Orders are typically processed within 2–5 business days after payment confirmation.
Please note that processing times may be longer during holidays, promotional events, or peak seasons.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Time
We currently offer shipping to customers in the United States and selected international locations.
Shipping Method: Air Shipping.
Estimated delivery times:
United States
- Standard Shipping: 12–15 business days
Please note that delivery times are estimates and may vary due to:
- Carrier delays
- Weather conditions
- Customs processing (for international orders)
- Holidays or peak shipping periods
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, order size, and shipping method selected.
From time to time, we may offer free shipping promotions. Any applicable free shipping offers will be displayed on our website.
Free standard air shipping.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your package status.
Please allow 24–72 hours for tracking information to become available after shipment.
Damaged or Broken Items
Because our products are made from ceramic materials, we take extra care to ensure every item is securely packaged before shipping.
If your order arrives damaged or broken, please contact us within 7 days of delivery and provide:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
After reviewing your request, we will provide a suitable solution, including replacement or refund when applicable.
Your satisfaction is our priority.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order cannot be delivered due to an incorrect or incomplete address, additional shipping charges may apply for reshipping.
Please contact us as soon as possible if you need to update your shipping information.
Lost or Delayed Packages
Once an order has been shipped and tracking information confirms delivery, we are not responsible for packages that are lost, stolen, or misplaced after delivery.
If your package is delayed or appears to be lost during transit, please contact us and we will assist you in working with the shipping carrier.
International Shipping
For international orders, customers may be responsible for customs fees, import taxes, or duties charged by their local authorities.
These fees are not included in the product price or shipping cost and are the responsibility of the customer.
Contact Us
If you have any questions regarding your order or shipping information, please contact us:
Email: chaojinghui.tea@gmail.com
We are happy to help and will respond as soon as possible.
Thank you for supporting our brand and bringing beautiful ceramic pieces into your home.
